Troubleshooting SSO

Troubleshooting SSO connectivity to Currents
Please follow the steps below to help collect information when you have issues with using SSO connection:
  • Open the latest Chrome browser
  • Open Chrome Developer Tools (View > Developer > Developer Tools)
  • Switch to Network Tab (1) and make sure that Network Recording is active (the recording button is red) (2)
Activating Network Recording in Chrome Develper Tools
  • Enter your email into the Email field, then click "Continue" - you will be forwarded to your organization's Identity Service Provider login screen
  • Enter your credentials, you will be forwarded to domain
  • Upon seeing an error message, please capture the screenshot
  • Save the recorded network requests log (HAR) by clicking the "Export HAR..." button in Chrome Developer Tools
Exporting HAR from Chrome Developer Tools
  • Share the screenshot and the generated HAR file with our Support team